The Vintage Toy Box Terms & Conditions

Shopping Policy for The Vintage Toy Box - Classic Toy Shop in Australia

Welcome to The Vintage Toy Box, your go-to destination for classic and nostalgic toys in Australia. We want to make your shopping experience with us as smooth and enjoyable as possible. This Shopping Policy outlines important information regarding order placement, payment, shipping, and returns. By making a purchase on our website, you agree to comply with the terms and conditions outlined below.

Order Placement

Online Orders: All purchases are made through our secure website. Add the desired items to your shopping cart, review your order, and proceed to checkout to complete your purchase.

Account Creation: Creating an account is not mandatory, but it will streamline future purchases and allow you to track your order status.

Payment

Payment Options: We accept payments via major credit cards, and through PayPal for added convenience.

Choose the method at checkout that suits you best. However you want to pay we've got you covered:

Flexible Payment Options
Pay it in 4 iinterest free nstalments with Afterpay

Currency: All prices are listed in Australian Dollars (AUD) and include Goods and Services Tax (GST).

Shipping

Please refer to our dedicated Shipping Policy for detailed information on delivery time, shipping methods and shipping notifications.

Returns & Refunds

Please refer to our dedicated Returns Policy for detailed information on returning items, eligibility, the process to initiate a return and refund processing.

Customer Support

Contact Information: If you have any questions or concerns about your order, our products, or any other enquiries, you can Contact Us.

Operating Hours: Our customer support team is available during regular business hours Mon – Fri 10am – 5pm, and we strive to respond to all queries promptly. We prefer that you contact us using our contact form, by email or by text, as we cannot guarantee that we will be able to answer phone calls.

Product Availability

Stock Updates: We regularly update our website to reflect the current availability of products in our online store. However, due to high demand, some items may go out of stock temporarily. If an item you ordered is unavailable, we will check stock levels in our Canberra store, and if available, notify you of timeframes for delivery, or if unavailable, will provide alternatives or process a refund.

Promotions & Special Offers

Discount Codes: From time to time, we may offer special promotions or discount codes. Please note that these codes are subject to terms and expiration dates.

Sale Items: Sale prices are valid for the specified period or while stocks last.

Privacy & Security

Your privacy is important to us. We treat your personal information with the utmost confidentiality, as outlined in our Privacy Policy.

Changes to this Shopping Policy

We reserve the right to modify this Shopping Policy at any time. The updated policy will be posted here on our website.

By placing an order on The Vintage Toy Box, you acknowledge that you have read, understood, and agreed to abide by this Shopping Policy.

We appreciate your trust in our classic toy shop, and we are dedicated to delivering the best products and service possible. If you have any questions or need assistance, please do not hesitate to contact us. Happy shopping!

Website Content & Images

All of the content on our website, including text and images, is the intellectual property of The Vintage Toy Box. We do not allow any part of our website to be reproduced without our express written authorisation. 

We aim to ensure that all of our product descriptions are as accurate as possible and that our images reflect the item (unless an item comes in colour or style variations, as clearly stated in the item description).  Colours may vary slightly due to lighting. 

Questions

If you have any questions at all about any of our site content, please contact us.